1. POLICY

Inyanga Trading 304 (Pty) Ltd T/A Vic Legacy Auto does not provide courtesy, loan or replacement vehicles while a customer’s vehicle is in our possession for inspection, diagnosis, repairs, warranty-related work, rework or any other workshop-related matter.

This policy also applies where a customer’s vehicle is required to return to Vic Legacy Auto for further inspection, diagnosis or repairs, irrespective of the reason for the return.

2. ALTERNATIVE TRANSPORT

Customers are required to make their own alternative transport arrangements in advance for the full period during which their vehicle may be unavailable.

Vic Legacy Auto is not responsible for arranging or providing alternative transport, including courtesy or loan vehicles, rental vehicles, taxi or e-hailing services, or collection and delivery transport. Unless otherwise agreed in writing, Vic Legacy Auto will not reimburse alternative transport or vehicle rental costs.

3. REPAIR COMPLETION TIMES

Every reasonable effort will be made to complete inspections and repairs as efficiently as possible. Completion times may be affected by diagnosis, parts availability, supplier delays, authorisations, additional work identified during repairs, or the nature of the work required.

Customers should therefore make suitable transport arrangements and should not rely on their vehicle being available until Vic Legacy Auto has confirmed that it is ready for collection.

4. CUSTOMER NOTICE

Customers are requested to take this policy into account before booking or returning a vehicle to Vic Legacy Auto. By proceeding with a workshop booking or leaving a vehicle with Vic Legacy Auto, the customer acknowledges that they have been made aware that courtesy or replacement vehicles are not provided and that alternative transport arrangements remain the customer’s responsibility.

VIC LEGACY AUTO
40 General Smuts Road, Duncanville, Vereeniging
Tel: 016 018 022